Yes, you can. You are welcome to collect your order yourself from our collection points in a number of cities.
FAQ
This section brings together the answers to the questions our customers ask most often — from choosing a collection and lead times to installation and after-sales service. If you can't find what you are looking for, send us your question and our team will get back to you.
Can I collect my order myself?
How does delivery to other regions work?
Several delivery options are available: freight carriers, courier delivery and postal services.
You can choose whichever option suits you best and specify your preferred delivery date. The charge is calculated automatically once you enter the region and the date.
For a more precise delivery quotation, contact our advisers in the online chat.
How do I calculate the delivery cost to my location?
To calculate the exact delivery cost for your order, use the delivery calculator on the product page. Alternatively, ask our online consultant.
What payment methods are available?
You can pay for your order on the website using whichever method suits you best: bank card or transfer, e-wallet payment, or credit and instalment plans. Cash on delivery is also available.
Please note: a payment method may not be available for certain delivery options or regions.
How do I place an order?
- Choose your items and add them to the basket;
- Go to the Basket section and click Proceed to checkout;
- Enter your details;
- Choose a delivery method and enter the address;
- Choose a payment method and click Pay online;
- Pay for your order and it will go into processing;
If you have any questions about placing an order, message our managers in the online chat.
Under what conditions can I return an item?
You can return an item if:
- the item is not right for you or you simply do not like it;
- the item arrived faulty, damaged or incomplete;
- the item is broken and does not work;
- the wrong item was delivered;
- the courier did not arrive to collect the return.
You can return an item to a collection point or parcel locker, by courier or by post. If you have any questions, our managers are available via online chat.
Which items can be returned?
An item may be returned if:
- it shows no signs of use;
- it has retained its original appearance;
- the packaging is undamaged;
- the item's functional properties are intact;
- you return the complete set.
To return an item, submit a return request through the online form in your personal account. If you have any questions, our managers are available via the online chat.
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